Pathways-to-a-flourishing-library-development-of-Finnish-libraries

Espoo City Library’s Organisational Reform

The goal of Espoo City Library’s organisational reform is to ensure even smoother daily operations and consistent service quality at our different locations.
The customer is king!

The change curve

The city library organization

The management system

Core processes

Active presence

Why change?

Miksi-ja-miten-muutos-Espoo-kirjasto-ENGLISH

Why change infogram (white)
Why change infogram (grey)